1. Shipping Locations:
We currently offer shipping within Australia only.
2. Shipping Methods:
We partner with reliable carriers to ensure safe and timely delivery of your Flower Towers. Our shipping options include standard and expedited shipping. The available options will be displayed during the checkout process.
3. Processing Time:
After placing your order, please allow 1-3 business days for order processing and preparation.
4. Estimated Delivery Time:
- Standard Shipping: The estimated delivery time for standard shipping is typically 5-7 business days from the date of order processing.
- Expedited Shipping: If you choose expedited shipping, your order should be delivered within 2-3 business days from the date of order processing.
5. Tracking Information:
Once your Flower Tower is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and anticipate its arrival.
6. Shipping Charges:
Shipping charges will be calculated based on the selected shipping method, destination, and the weight and dimensions of the Flower Tower. The exact shipping cost will be displayed during the checkout process before you finalize your order.
7. Shipping Delays:
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays might cause slight delivery delays. We appreciate your understanding in such cases
8. Shipping Restrictions:
- We are unable to ship to P.O. boxes. Please provide a physical address for delivery.
- Deliveries to certain remote or inaccessible areas might be subject to additional shipping charges or restrictions.
9. Order Changes and Address Updates:
At this time, we do not offer international shipping. Order changes and address updates need to be correct before checkout.
10. International Shipping:
Gift cards and downloadable products are non-returnable and non-refundable.
If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to contact our customer service team. Thank you for choosing Flower Tower to enhance your space with the beauty of flowers!
